Legal Notice

This website is operated by ACROMIA, a limited liability company (SARL) with a share capital of XXXX, registration number CC XXXX, whose contact details are:

• Registered office address: 298 rue Dr Alain Toh Immeuble Terre d'émeraudes 9X7W+XW6 Abidjan, Côte d'Ivoire
• Telephone: +225 07 47 51 71 73.
• Email: contact@acromia.net.
• Photo credit: Adobe Stock (https://stock.adobe.com) , ACROMIA.

The website’s publisher is Dr ORO.

The service provider responsible for hosting the website and storing information is IONOS (https://www.ionos.fr/).
The website’s graphic design was carried out by Numerique Accompagnement Technologique (www.numeriqueacte.com).

• IONOS SARL
• Registered office: 7, place de la Gare, PO Box 70109, 57200 Sarreguemines Cedex
• Tel: +33 970 808 911

For the development and maintenance of this website, ACROMIA uses the following subcontractors, who act in accordance with Article 28 of the GDPR:

• Numerique Accompagnement Technologique (www.numeriqueacte.com): creation, technical hosting and maintenance of the website. Subcontracting agreement in force
• IONOS: secure data hosting; Standard Contractual Clauses and HDS certification

These data processors undertake to process data solely on the instructions of ACROMIA and to implement appropriate security measures.

The content of the website

ACROMIA guarantees the essential characteristics of its products. ACROMIA cannot be held liable for the use or interpretation of the information contained on this website.

ACROMIA cannot be held liable for any viruses that may infect the user’s computer or any IT equipment as a result of using, accessing or downloading content from this website.

ACROMIA reserves the right to amend the content of its commercial offers at any time, on the understanding that any order placed before the offer is amended will be honoured.

Privacy Policy

ACROMIA processes personal data.
ACROMIA collects information about you when you register on the website, when you log in to your account, and when you use a contact, quotation or booking form. You may choose not to provide your details; however, this decision may prevent you from accessing certain services on this website and may impair your user experience.
ACROMIA undertakes to collect only the data that is strictly necessary.

The personal data that ACROMIA collects and stores is as follows:

• Surname
• Email address
• Address – postcode – town/city
• Telephone number

In accordance with Article 6 of the General Data Protection Regulation (GDPR), every instance of data processing carried out on this website is based on a specific legal basis:

• Contact form: data is collected on the basis of the user’s explicit consent, indicated by tick boxes that are not pre-ticked (Article 6(1)(a) of the GDPR).
• Booking form and customer relationship management: data processing is necessary for the performance of the contract or for pre-contractual measures taken at the user’s request (Article 6(1)(b) of the GDPR).
• Analytical and personalisation cookies: these cookies are only set once the user’s consent has been obtained via the cookie management banner (Article 6(1)(a) of the GDPR).
• Marketing to customers: this processing is based on the company’s legitimate interest in promoting its services, whilst ensuring that the user has an easy right to object (Article 6(1)(f) of the GDPR) .
• Data retention to meet legal obligations: certain data may be retained on the basis of a legal obligation, in particular for accounting, tax or anti-fraud purposes (Article 6(1)(c) of the GDPR).

Consent is obtained freely, specifically, in an informed manner and unambiguously. Users may withdraw their consent just as easily as they gave it, via the contact form or by writing to us.

ACROMIA is responsible for the processing of personal data collected and processed via this website.

The data collected via this website is hosted on IONOS servers located in Europe, thereby ensuring that your data remains within the European Union.

IONOS has implemented the Standard Contractual Clauses approved by the European Commission (Decision 2021/914) to govern any potential transfer of data outside the European Union.

For further information on data protection by IONOS: https://www.ionos.fr/

The processing of this data enables us to manage the commercial relationship, personalise your experience and meet your individual needs, provide you with personalised information, improve customer service and support, and contact you by email.

The retention period for personal data depends on the service subscribed to. ACROMIA undertakes not to retain your personal data for longer than is necessary to provide the service, plus the retention period required by the applicable rules on statutory limitation periods.

Please note:

• Personal data provided via a contact form is retained for 12 months from the date of collection or the last contact;
• Personal data provided via a quotation form is retained for 3 years from the date of the quotation if the quotation does not result in a contract, or for 10 years from the end of the financial year if the quotation does result in a contract;
• Personal data provided via a booking form is retained for 3 years from the date of the last service provided;
• Data stored in cookies is retained for 6 months from the date of placement;
• Login logs and activity logs (security) are retained for 12 months;
• Prospect data is retained for 3 years after the last contact.

At the end of these periods, your data is securely deleted or anonymised.

This website does not collect any health data within the meaning of Article 4.15 of the GDPR via its online forms.

The contact and booking forms only require identification and contact details (surname, first name, email, telephone number) as well as the general reason for your enquiry.

The information collected on this website is used solely by ACROMIA and Numerique Accopagnement Technologique (www.numeriqueacte.com). Your personal information will not be sold, exchanged, transferred or disclosed to any other company without your consent, except where necessary to respond to an enquiry.

Data security and privacy

The protection of your personal data is a priority. We implement all appropriate technical and organisational measures to ensure a level of security commensurate with the risks.

Technical security measures

1. Encryption and protection of data transfers:
• HTTPS/TLS protocol across the entire site
• Up-to-date SSL certificate
• Encryption of sensitive data in the database
2. Secure infrastructure:
• Hosting on secure, redundant IONOS servers
• Firewall and intrusion detection systems
• Anti-DDoS and anti-malware protection
• Regular system updates and security patches
3. Access management:
• Strong authentication and robust passwords
• Access to data strictly limited to authorised personnel
• Access logging (logs retained for 12 months)
• Monitoring and revocation of access rights
4. Backup and business continuity:
• Daily automatic backups
• Encrypted backups stored at remote sites
• Business continuity and disaster recovery plan

Organisational measures

1. Data governance:
• Documented data protection policy
• Assignment of internal responsibilities
• Security awareness and ongoing training
2. Relations with data processors:
• Data processing agreements compliant with Article 28 of the GDPR
• Strict confidentiality clauses
• Regular audits of data processors
3. Incident management:
• Procedure for detecting and handling data breaches
• Notification to the CNIL within 72 hours in the event of an incident (if there is a risk)
• Notification to data subjects (if there is a high risk)
• Documentation and analysis of each incident

Despite all these measures, no IT system is completely foolproof. In the event of a data breach that could pose a risk to your rights and freedoms, we will notify you as soon as possible in accordance with the GDPR.

To enhance the security of your data, we recommend that you:

• Use a strong, unique password
• Never share your login details
• Log out after each session
• Keep your antivirus software up to date
• Be vigilant against phishing attempts (fraudulent emails)

If you suspect fraudulent use of your data or a security incident, please contact us immediately:

• Email: contact@acromia.net
• Telephone: +225 07 47 51 71 73

ACROMIA also protects your information offline. Only internal departments and the company Numerique Accopagnement Technologique (www.numeriqueacte.com), which is responsible for the creation and hosting of this website, have access to the personally identifiable information necessary to carry out their specific tasks (for example, invoicing or customer service). The computers and servers used to store personally identifiable information are kept in a secure environment,

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: to obtain confirmation that your data is being processed and to obtain a copy of it
• Right to rectification: to correct inaccurate or incomplete data
• Right to erasure: to have your data erased in certain circumstances
• Right to restriction of processing: to request that processing be restricted in certain circumstances
• Right to object: to object to the processing of your data, particularly for marketing purposes
• Right to data portability: to receive your data in a structured and commonly used format
• Right to set out instructions regarding the handling of your data after your death

ACROMIA undertakes to respond to any request to exercise your rights within one month of receipt. This period may be extended by two months depending on the complexity of the request, in which case you will be notified.

To exercise your rights, you may:

• Use the online contact form
• Send a letter by post, accompanied by a copy of your identity document, to: ACROMIA 04 BP 1653 ABJ 04, Cocody Danga, Abidjan, Côte d’Ivoire

To opt out of marketing communications, simply click on the unsubscribe link included in every email or contact us directly.

If you encounter any difficulties in exercising your rights, you may contact the Data Protection Officer (DPO) of the National Commission for Information Technology and Civil Liberties (CNIL) at their dedicated form

In the event of non-compliance regarding the processing of your data, you have the right to lodge a complaint with the supervisory authority, the CNIL, 3, Place de Fontenoy TSA 80715 75334 PARIS Cedex 07.

Given the nature, scope and purposes of the processing carried out, and in accordance with Article 37 of the GDPR, ACROMIA is not required to appoint a Data Protection Officer.

Dr ORO acts as the Data Protection Officer.

If you have any questions regarding the protection of your data or wish to exercise your rights, you may contact him at:

• By email: contact@acromia.net
• By post: ACROMIA - 04 BP 1653 ABJ 04, Cocody Danga, Abidjan, Côte d’Ivoire
• By telephone: +225 07 47 51 71 73

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